Job Description:
Position Goals: Maintain customer satisfaction while generating sales.
Summary: This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries…
Responsibilities:
• Researching and posting items for sale online and on social media company accounts
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Organize and gather detailed information about inventory for posting online on various sales sites.
• Organize and maintain the warehouse and inventory
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as assigned by the department manager.
Job Requirements:
• Skilled written and oral communication
• Detail oriented and goal driven
• Customer service focus
• Proficient MS Office applications and online site administration
• Typing speed of 45 WPM
• Organizational skills
• Ability to lift up to 50 pounds on occasion
• Valid driver’s license
Working Conditions: Customer Service Representative is in an office and shop environment. Weekend work is expected.
Pay:
• $27,000-$43,000/Annually
We are a merit shop. Wage will depend on the individual candidates.
Company Benefits:
• Medical
• Dental
• Vision
• Life and AD&D
• Disability
• 401(K)
• Immediate Vacation Accrual
Pre-Screening:
• Five Panel Drug Screen
• Motor Vehicle Report
• Standard Physical
• Criminal Background Check with Felony and Misdemeanors
• Employment Verification
• Social Security Verification
Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required.
Job Requirements
