Live Chat Agent – REMOTE (Part-Time & Full-Time)Job Overview
Mamaroneck Union Free School District is seeking a highly skilled and customer-focused Live Chat Agent to join our team on a part-time or full-time basis. As a Live Chat Agent, you will be the primary point of contact for our online community, providing exceptional customer service and support through live chat interactions. This is a remote position, offering the flexibility to work from the comfort of your own home.
Responsibilities
• Respond to live chat inquiries in a timely and professional manner, providing accurate and helpful information to our online community.
• Resolve customer complaints and concerns in a courteous and efficient manner.
• Utilize knowledge of our products and services to address customer questions and provide solutions.
• Collaborate with internal teams to resolve complex customer issues and escalate concerns as needed.
• Consistently meet or exceed customer satisfaction and quality metrics.
• Participate in ongoing training and development to stay up-to-date on our products and services.
Qualifications
• Entry-level candidates with a passion for customer service are encouraged to apply.
• High school diploma or equivalent required; some college or degree preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple conversations simultaneously.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using a computer, internet, and live chat software.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
• Competitive hourly rate.
• Opportunities for professional growth and development.
• Flexible scheduling and remote work arrangements.
• Access to ongoing training and support.