Description:
• Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
• Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handling and resolving situations with customers in a timely and effective manner
• Assisting management with special projects relating to customer service
• Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
• Handling multiple job tasks at one time and escalating issues in a timely manner
Requirements:
• Willing to accept a temporary assignment
• Must have a minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*
Benefits:
