Description
We are seeking a detail-oriented and dedicated Live Chat Representative to join our dynamic customer service team. In this role, you will act as a vital communication link between our customers and the company, providing real-time support and assistance through live chat. Your primary focus will be to enhance customer satisfaction by promptly addressing inquiries, resolving issues… and guiding customers through their purchasing experience.
Responsibilities
• Engage with customers through live chat to assist with inquiries and provide information.
• Resolve customer issues efficiently and effectively, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions for quality assurance.
• Collaborate with team members to improve overall customer service and response efficiency.
• Provide product information and recommendations based on customer needs and preferences.
• Monitor chat metrics and performance to identify areas for improvement.
• Stay updated on product knowledge and company policies to provide accurate support.
Requirements
• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Exceptional written communication skills with a keen attention to detail.
• Ability to handle multiple chat sessions and prioritize inquiries efficiently.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer service software, chat tools, and CRM systems.
• Demonstrated ability to work independently as well as part of a team environment.
Benefits
• Flexible work hours to support work-life balance
• Comprehensive health, dental, and vision insurance
• Ongoing training and development opportunities
• Performance-based bonuses and incentives
• Supportive team environment with opportunities for advancement
