We are seeking a dynamic and customer-focused Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to customers through our live chat platform, ensuring a positive and seamless experience. If you are a quick thinker, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
• Engage with customers in real-time through live chat to provide support and resolve issues
• Ensure prompt and accurate responses to customer inquiries
• Identify and escalate complex issues to the appropriate team members
• Maintain a high level of professionalism and customer service at all times
• Document and track customer interactions and feedback
Qualifications
• 1+ years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Proficiency in typing and using live chat platforms
If you are passionate about customer service and enjoy helping others, we encourage you to apply for this exciting opportunity.