Overview:
The LiveChat Customer Support Representative plays a critical role in providing exceptional customer service through live chat interactions. This remote position requires a dedicated and empathetic individual to assist customers with their inquiries, technical issues, and product support…
Key Responsibilities:
Engage with customers via live chat to provide timely and accurate assistance
Identify customer needs and offer appropriate solutions or alternatives
Resolve customer inquiries regarding product information, account management, and billing
Escalate complex issues to the appropriate internal teams and follow up to ensure resolutions
Maintain a high level of professionalism and empathy in all customer interactions
Collaborate with cross-functional teams to share customer feedback and improve service processes
Adhere to company policies and procedures while handling customer requests
Contribute to the development and maintenance of a knowledge base for customer self-service
Meet or exceed customer satisfaction and productivity targets
Handle multiple customer inquiries simultaneously while maintaining quality support
Required Qualifications:
Proven experience in customer service or live chat support
Excellent written and verbal communication skills
Strong problem-solving abilities and the capacity to think on your feet
Ability to manage time effectively and prioritize tasks
Demonstrated empathy and patience in dealing with customers
Proficiency in using live chat platforms and CRM systems
Adaptability to a fast-paced and changing work environment
Knowledge of product and service offerings to provide accurate information
Ability to work independently and as part of a team
High school diploma or equivalent; some college or relevant certification is a plus
Remote
About the Company:
ESSA PHARMA
