Job Description
Job Overview:
We are seeking a highly skilled and experienced Virtual Receptionist/Front Desk Coordinator with a minimum of 2 years of relevant experience in the wellness and aesthetics industry. The ideal candidate will be responsible for providing exceptional customer service and administrative support to our clients in a virtual environment. This role requires excellent communication skillsÂ… a friendly and professional demeanor, and a strong understanding of the wellness and aesthetics industry.
Virtual Front Desk Management:
-Manage virtual front desk operations, including answering phone calls, responding to emails, and handling online inquiries promptly and professionally.
-Schedule appointments for clients using our online booking system and ensure accurate calendar management.
-Provide detailed information about our services, pricing, and packages to potential clients.
Client Relationship Management:
-Build strong relationships with clients by providing personalized assistance and addressing their inquiries and concerns effectively.
-Follow up with clients to confirm appointments, gather feedback, and ensure satisfaction with our services.
-Maintain client records and ensure confidentiality of sensitive information.
Administrative Support:
-Assist with administrative tasks such as managing client intake forms, processing payments, and maintaining accurate records.
-Coordinate with internal staff members to ensure smooth operations and exceptional service delivery.
-Assist in organizing and promoting wellness events, workshops, or special promotions.
Industry Knowledge:
-Demonstrate a comprehensive understanding of the wellness and aesthetics industry, including various treatments, procedures, and products.
-Stay updated on industry trends, new technologies, and competitorsÂ’ offerings to provide informed assistance to clients
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