Provide leadership, support, and strategic direction for clinical laboratory information systems, connectivity, and supporting platforms
? Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
? Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
? Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
? Foster strong client relationships and drive key technology solutions
? Act as primary liaison for strategic clients
? Manage escalations and monitor system performance with a proactive approach
? Delegates tasks to, organizes, mentors and motivates a team of developers, specialists, and connectivity resources
? Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
? Review of the product architectural design, requirements specifications, and test specifications
? Determine and/or approve estimates for development tasks
? Technical assessment of the impact of any changes to product requirements
? Provision of day-to-day technical guidance to other members of the project team
? Alert the Development Lead and Project Manager to any issues that may cause variance to the project schedule and require remedial action to be taken
? Highlight, review and mitigate technical risks
? Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
? Contribute to the continued improvement of the organization?s development procedures by looking for opportunities for improvement and implementing solutions
? Resolution of technical issues in conjunction with team members
? Identification of technology training requirements
? Steward of process improvement initiatives
? Carry out supervisory responsibilities in accordance with the organization?s polices and applicable laws
? Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees
Education Required
? BS/BA degree in Computer Science/Information Systems or related field including MLT, MT
Required Technical Training & Professional Licensing
? Minimum of 5 years of analyst experience including at least 1-2 years of project management or direct management related activities
? Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
? Desirable: Experience with Six Sigma and/or CMMi principles and processes
? Preferred: Supervisory experience
Preferred Work Experience
? Demonstrate how you?ve leveraged Customer Experience processes to act as an advocate for customers
? At least 5 years of experience working with Laboratory Information Systems or other related systems
? Experience in coaching, mentoring and/or training other team members
? Minimum 3 years of people leader experience
Knowledge
? Customer Experience Management
? Laboratory operations workflow
? Design Thinking
? Business/Digital Analysis
? Agile
? Healthcare, clinical lab, or related industry knowledge
Skills
? Change management
? Strong analytical and critical thinking skills
? Beyond the typical communications skills, an ability to tell a story is a must have ?what does the data tell us??
? Ability to build strong and trusted relationships
? Collaborate with others for optimal results
? Ability to work independently and drive for results
? Business process mapping (BPM) skills beneficial
Travel
? 10-20% domestic
Competencies
? Demonstrating flexibility with respect to changing end user business needs
? The ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possible
? The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner
? The ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others
? The ability to communicate information clearly and concisely with project leadership and subject matter experts
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets