NOC Network Engineer I – Night and Evening Shift
Department: Broadband – Network Engineering Services
Employment Type: Full Time
Location: Remote
Reporting To: Tom Lewis
Description
We are now seeking an experienced and qualified individual to join our team as a Network Engineer I working remotely as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities.
Responsibilities & Duties
? Proactively monitor and maintain customer network infrastructure.
? Create and manage tickets for network issues.
? Troubleshoot network and server problems.
? Document network configurations, processes, and troubleshooting steps.
? Perform routine maintenance and software upgrades on customer equipment.
? Escalate complex issues to appropriate resources.
? Communicate technical concepts clearly and concisely.
? Develop knowledgebase solutions for common issues.
? Work flexible shifts and participate in on-call rotation.
? Efficiently handle incoming/outgoing calls in a professional and knowledgeable manner.
Qualifications
Education:
? A bachelor?s degree in computer/management information systems, engineering, computer science, or equivalent is required.
? Experience may be considered in lieu of a degree requiring a high school diploma or GED.
Experience:
? Experience with Layer 2 Ethernet switching, DHCP, DNS, and Linux command line.
? Knowledge of Ethernet switching, IP routing, VoIP, and general networking principles.
? 1-3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks. Preferred candidates will have worked in an NOC environment in a previous role.
Skills:
? Ability to work in a fast-paced, team-oriented environment.
? Excellent problem-solving and analytical skills.
? Strong communication and interpersonal skills.
Additional Information
Work Schedule:
? Full-time, non-supervisory.
? Specific shifts may vary, but the night and evening team is generally scheduled between 6 PM and 8 AM Central time and operates seven days a week.
? On-call required.
Compensation:
JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with:
? A competitive salary and comprehensive benefits package
? Health Insurance (Medical, Dental, Vision)
? Retirement Plan ? 401(k)
? Paid Time Off (vacation, sick leave, and holidays)
? Life and Disability Insurance
? A diverse, dynamic, and engaging work environment
? Ongoing training and educational opportunities
? Professional growth and development initiatives
At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally.
Travel:
? Occasional