Thomas Talent Network, LLC is currently hiring a remote Benefits Representative/Customer Service Agent to join our dedicated team. As a Benefits Rep/Customer Service Agent, you will be responsible for assisting customers with their benefit inquiries and providing high-quality customer service. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.
Responsibilities:
• Handle inbound and outbound customer calls regarding benefit-related questions and concerns
• Assist customers in understanding and navigating their benefit plans
• Provide accurate information and explanations about available benefits and coverage options
• Maintain and update customer records and information in a timely manner
• Resolve customer complaints or issues in a professional and efficient manner
• Collaborate with team members to ensure excellent customer service and support
Requirements
Requirements:
• Prior experience in customer service, preferably in a benefits or insurance-related role
• Strong communication skills, both written and verbal
• Excellent problem-solving and decision-making abilities
• Ability to work independently and efficiently in a remote work environment
• Proficient in using computer systems and software
• Attention to detail and accuracy in customer interactions and record-keeping
If you are a self-motivated and customer-oriented individual with a strong desire to assist others, we encourage you to apply for this position. Join Thomas Talent Network, LLC and be part of a team dedicated to providing exceptional customer service and support to our valued customers.
Benefits
Full employee benefits, and ample opportunities for career advancement.
