Are you looking for a dynamic role where you can engage with customers and make a real difference? Carolina Couriers, LLC is seeking an enthusiastic Online Chat Representative to join our team!
Tasks
Position Overview:
As an Online Chat Representative, youÂ’ll be the friendly voice of our company, assisting customers through live chat. Your goal? To provide top-notch service and ensure every customer leaves with a smile!
Key Responsibilities:
• Respond to customer inquiries via live chat promptly and professionally.
• Provide accurate information about our services, pricing, and delivery options.
• Troubleshoot issues and resolve customer complaints efficiently.
• Maintain detailed records of customer interactions in our system.
• Collaborate with team members to enhance customer experience.
• Stay updated on company policies and service offerings.
Requirements
Qualifications:
• High school diploma or equivalent; some college experience is a plus!
• Excellent written communication skills and a knack for friendly conversation.
• Strong problem-solving abilities and attention to detail.
• Familiarity with chat software and basic computer skills.
• Previous experience in customer service is a bonus, but we’re happy to train the right candidate!
Why YouÂ’ll Love Working With Us:
At Carolina Couriers, LLC, youÂ’ll be part of a supportive team that values your contributions! We offer competitive pay, comprehensive training, and opportunities for growth. If youÂ’re excited about helping customers and being part of a vibrant team, we want to hear from you!