Job Summary
We are seeking a dedicated and enthusiastic Online Technical Support UPS Specialist to join our dynamic team at UPS. This is a remote position offering flexible scheduling, making it an ideal opportunity for individuals looking for part-time work (under 4 hours daily). The position comes with a competitive salary, with earnings in line with experience. Employees will benefit from a… comprehensive health and dental plan, paid training, paid vacation, and other perks designed to support both your professional and personal well-being.
Job Type:
Part-Time (Remote)
Salary:
Competitive, based on experience
Working Hours:
Under 4 hours daily
Company:
UPS
Location:
Remote
Benefits:
Health Insurance
Dental Insurance
Paid Training
Paid Vacation
Flexible Work Schedule
Job Description
As an Online Technical Support UPS Specialist, you will serve as the first point of contact for customers needing assistance with a variety of technical issues. You will provide support via chat, email, and phone, ensuring customer inquiries are resolved efficiently and satisfactorily. The ideal candidate should possess strong communication skills, a problem-solving mindset, and an eagerness to learn and grow within the company.
Your role will primarily involve troubleshooting technical issues related to UPSs services and products. This includes guiding customers through setup processes, diagnosing problems, and collaborating with other teams to achieve the best outcome for our clients. We pride ourselves on our commitment to excellence and our focus on customer service; you will be expected to uphold these standards in every interaction.
Given the evolving nature of technology, the ideal candidate must stay up-to-date with the latest trends and tools in technical support. You will also have the opportunity to participate in training programs to enhance your skills, allowing you to provide the best service possible.
A proactive attitude is essential, as you will often encounter various challenges that require innovative solutions. We encourage our team members to suggest improvements to existing processes and workflows. As part of a supportive team, you will have access to resources and mentorship to help you succeed in your role.
Requirements
High School Diploma or equivalent; relevant certifications a plus
Proven experience in technical support or customer service (preferably 1 year)
Exceptional communication skills, both verbal and written
Strong problem-solving skills and ability to think critically
Familiarity with remote support tools and software applications
Ability to work independently and manage time effectively
Customer-oriented mindset, with a passion for providing top-notch service
Responsibilities
Provide timely and effective technical support to UPS customers
Diagnose and resolve technical issues related to UPS services
Guide customers through technical setups and troubleshooting processes
Document issues and solutions in a ticketing system
Collaborate with other departments to escalate and resolve complex issues
Stay up-to-date with product updates and company policies
Continuously seek to improve customer satisfaction and service efficiency
Benefits
Comprehensive Health and Dental Insurance
Paid Training and Development Programs
Flexible Schedule
Paid Vacation and Holidays
Opportunities for career advancement
Educational Qualifications
High School Diploma required; Associates Degree or higher in a related field preferred.
Experience
Prior experience in a technical support or customer service role is beneficial but not mandatory.
Company Overview
UPS is a global leader in logistics and package delivery solutions, committed to providing exceptional service and innovative solutions to our customers. We value diversity and believe that our employees are our greatest assets. At UPS, you will have the chance to grow your career while contributing to a company that prioritizes the well-being of its customers and community. Join us in making a difference!
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