Could you see yourself representing high-end luxury beauty and fashion Brands? We have an incredible opportunity for you!
The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who arent afraid to go above and beyond.
Youll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, youll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and going the extra mile.
And of course, youll have excellent communication skills written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are… dedicated and strive to inspire our customers during their experience with us.
What will I do in the role?
Have a can do attitude
The first point of contact for all customer queries
Brand ambassador for your client
Provide outstanding customer service across telephone, social media, webchat and email
Make sure the customer is at the heart of every conversation
What do I need?
Experience working for a retailer
Experience working in a luxury background
Experience within any of the following: Beauty, Cosmetics, Fashion
A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
Strong written and verbal communication skills
Works well within a team
Confident IT skills
Flexibility, professionalism, drive, ambition, and willingness to learn
Great attention to detail and highly organised
Fluent in German
C2 Level of English required
Education/Studies:
Not essential, but beneficial)
Graduated from the Fashion Retail Academy
Communication Fields, such as Marketing/PR/Advertising
Make-up Artists
Qualifications in Dermatology or Skincare
Working Hours:
Part time 20 hours per week
Wednesday 9am-6pm, Thursday 2pm-6pm and Friday 9am-6pm
Start date 18th October 2024 until 31st January 2025
Location:
Remote (WFH) or in our Southend-on-Sea office
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 – Windows 10 Home and Pro – Microsoft Lifecycle | Microsoft Learn
Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
macOS – Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 10 22H2 or Windows 11 22H2/23H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 12 (Monterey) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in S Mode.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Hardware & Software: Anti-Virus Protection
When using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).
The use of any other antivirus software will not be supported.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards
