Job Description:
We are seeking a friendly and tech-savvy individual to join our team as a Customer Service and Level 1 IT Support Representative. This part-time, remote position is perfect for someone who excels at assisting customers with account questions, billing inquiries, and basic technical support.
Key Responsibilities:
• Provide exceptional customer service via phone.
• Address and resolve customer account and billing inquiries.
• Assist customers with Level 1 IT support, including troubleshooting internet connectivity and account access.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to higher-level support when necessary.
Schedule:
• Weekdays: 5 PM – 10 PM (Monday to Friday).
• Weekends: 10 AM – 8 PM (Saturday and/or Sunday).
Qualifications:
• Strong communication skills and a customer-first mindset.
• Basic technical knowledge, including familiarity with internet and network troubleshooting.
• Ability to work independently and manage time effectively.
• Reliable high-speed internet connection and a working computer at home.
• A quiet, dedicated home workspace free of distractions.
• Previous experience in customer service or IT support is a plus but not required.
What We Offer:
• Flexible part-time schedule that fits around your life.
• Competitive hourly pay.
• Paid training to ensure your success.
• The opportunity to gain experience in customer service and IT support.
How to Apply:
Submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends.
Job Type: Part-time
Pay: $12.00 – $13.50 per hour
Expected hours: 20 – 25 per week
Schedule:
• Evening shift
• Weekends as needed
Work Location: Remote
