About the position
We are searching for polite, professional Customer Service / Data Entry Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service / Data Entry Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service / Data Entry Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities
• Part Time Position (20 hours a week)
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• Target Hire Date: January 27th, 2025
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• Required work schedule: Monday – Friday, 12:00pm – 4:00pm EST
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• In Office Paid Training (Allentown, PA) will be 2 weeks, 12:00pm – 4:00pm – Work at Home granted after!
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• Once training is complete, weekly every Tuesday is required Work Onsite in Allentown.
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• Data Entry position.
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• Will have direct interaction with client.
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• Answer inbound calls and greet customers with energy and enthusiasm.
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• Place outbound calls and communicate with energy and enthusiasm to customers.
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• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
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• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
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• Meet department productivity and quality standards.
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• Strive for first call resolution and take true ownership of customer needs and issues.
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• Communicate and follow instructions for one call customer resolution.
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• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
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• Take an active role in educating customers about our client’s products and services.
Requirements
• Microsoft Office – Excel in particular.
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• SAP experience preferred.
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• Excellent data entry accuracy and communication skills are a must.
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• Experience with customer service in a transaction-based environment such as a call center, demonstrating ability to be empathetic and compassionate is preferred.
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• Ability to work in a fast-paced digital environment
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• Must have ability to work independently and in a team environment.
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• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
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• Problem solving skills.
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• Ability to maintain accuracy and production standards.
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• Physical attendance is key to success and necessary to meet objectives.
Nice-to-haves
Benefits