As a Remote Data Entry Clerk, you will play a crucial role in our customer support and technical assistance processes. This position is ideal for individuals who are comfortable working on a computer all day and have exceptional typing skills with a keen attention to detail.
Job Responsibilities…
• Receive and process requests for technical assistance from customers.
• Enter and manage customer requests in the company’s ticketing system for Help Desk technicians to review.
• Monitor and review the status of open tickets, ensuring that issues are resolved promptly and effectively.
• Communicate outcomes and updates to customers via email, ensuring exceptional customer service.
• Maintain organized records and focus on quick ticket resolution.
Requirements:
• No prior experience is required, though previous experience in I.T. Help Desk ticketing or online customer service for a technology company or busy online retailer is a plus.
• Exceptional typing skills and attention to detail.
• Comfortable working on a computer for extended periods.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent written communication skills.
• A proactive approach to learning and a desire for career growth in Information Technology or Customer Service Help Desk roles.
Benefits:
• Flexible part-time hours.
• Competitive starting pay of up to $20 per hour, based on experience.
• Permanent role with opportunities for career advancement.
• Work from the comfort of your home.
• Supportive and collaborative team environment.
If you are organized, detail-oriented, and eager to contribute to a dynamic team while developing your skills in a growing company, we encourage you to apply
