POSITION TITLE: Part-time Database Researcher & Customer Service Representative (20 hours per week; WFH)
• While this is a remote work-from-home position, applicants must be based in the state of Maine
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Organization Description
ITNAmerica promotes lifelong mobility for seniors. We support sustainable, community-based transportation by leading a national transportation network grounded in research, policy analysis and education.
Position Summary
ITNAmerica has an immediate opening for a remote, part-time (20 hours per week) Database Researcher/Customer Service Representative. In this position you will perform two primary tasks:
1) Research: maintain ITNAmerica’s proprietary “Rides in Sight” database of transportation options; and
2) Customer Service: answer inbound inquiries from seniors wanting to learn about local transportation options.
This is the perfect part-time job for anyone interested in the nonprofit field as a career, for college students finishing a degree, and for stay at home parents or recent retirees looking to earn extra income while working from home. Direct experience working with seniors—professionally or personally—is a big plus! This job offers a flexible work schedule, rewarding work, and opportunities for growth.
Responsibilities
• Answer telephone calls from older adults on ITNAmerica’s Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
• Maintain the Rides in Sight database by performing internet research and database maintenance.
• Accept other related duties and tasks as required
Qualifications
• Strong verbal communication skills
• Comfortable speaking over the telephone and a positive and professional telephone etiquette
• Highly organized and attentive to detail
• Ability to concentrate on one task for several hours at a time
• Collaborative work style
• Nonprofit experience preferred but not required
Salary and Benefits
This job pays $16.50 per hour. ITNAmerica is an equal opportunity employer. For more information about our organization, please visit www.ITNAmerica.org.
Job Type: Part-time
Pay: From $16.50 per hour
Schedule:
• Monday to Friday
Location:
• Maine (Required)
Work Location: Remote
