Description:
• Effectively utilize Project Management skills to manage concurrent efforts in service delivery
• Provides credible process design consulting and procedure documentation across all types of Property Casualty and Employee Benefit Operations
• Act as the primary point of contact in coordinating client communication
• Support Business Development and/or Service Delivery in relevant client meetings and communications
• Identify trends in service delivery to be proactive in client service delivery management
• Develop and deliver both internal and external client Executive Level presentations as needed
• Incorporate Voice of the Client and feedback into improving the client experience
• Seek Win/Win solutions for service delivery which meets the best interest of client and ReSource Pro
• Partners with sales in developing strategic account management plans and revenue growth opportunities
Requirements:
• BachelorÂ’s degree required; master’s preferred
• 10 + years’ experience… in P&C and/or Employee Benefits insurance industry either in the MGA/RGA and/or carrier space
• 10+ years’ in a customer facing role
• 5+ years’ in an operational leadership role
• Experience in leading change management and planning cultural transformations
• Extremely high degree of professionalism with the ability to relate to professionals at all levels
• Confident public speaking skills
• Ability to foster collaboration with multiple stakeholders across different countries, time zones, and business areas
• Escalation and conflict management skills
Benefits:
• 100% paid employee health insurance on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote & Hybrid work available.
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Fun and teamwork-oriented work environment
