The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. As part of the Care Team, the Patient Care Representative is responsible for managing a high volume of service requests from Providers and Members. The Patient Care Representative will work closely with the Patient Care Team to support patients throughout their journey.
This is a full time remote position. We are looking for candidates willing to work on a Central Time schedule.
The hourly rate for this role is $20 – $22 plus bonus.
YouÂ’re excited about this opportunity because you will…
• Provide exceptional patient care via telephone and other technology
• Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
• Research, identify and problem solve, verify eligibility of service and place call backs as required
• Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
• Meet and support established service goals and business objectives by meeting and exceeding performance standards
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds
WeÂ’re excited about you becauseÂ…
• High School Diploma or General Education Degree (GED) required; college preferred
• Minimum of one-year customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
• An aptitude for quality assurance and data-driven outcomes
• Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• The ability to cut through the noise of a fast-paced start-up environment and affect real change.
• Appropriately handle confidential information and adhere to HIPAA requirements
• Strong “patient first” values
• Spanish Speaking preferred
• You are comfortable interacting through a variety of tech platforms and can quickly learn new software.
