About the position
Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile, AL. This full-time remote position focuses on managing the prescription needs of injured workers, ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day, 10-hour schedule, providing an opportunity to work from home during weekend shifts.
Responsibilities
??Prepares, inputs and supports claimant profiles in pharmacy network.
,
??Assists pharmacies in adjudication of claimant medications.
,
??Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits.
,
??Supports client needs regarding requirements for claimant medications with reporting and data.
,
??Manages and updates client and claimant information in multiple systems.
,
??Answers questions from claimants, adjusters, and pharmacies regarding medications.
,
??Adjusts to changing processes and needs of various clients.
,
??Performs other duties as assigned.
Requirements
??3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.
,
??Proficient in the use of computers and multiple software systems.
,
??Experienced in Microsoft Office.
,
??Strong communication skills, including active listening and the ability to ask relevant questions.
,
??Excellent written grammatical skills and understanding of proper telephone etiquette.
Nice-to-haves
??Experience in workers’ compensation law.
,
??Editing skills.
Benefits
??Health insurance
,
??Dental insurance
,
??401(k)
,
??Paid time off