About the position
The Pharmacy Technician position at CVS Health involves providing virtual support to Aetna Medicare members, focusing on medication adherence. The role requires excellent customer service skills to connect with a diverse customer base in a fast-paced call center environment. Technicians will conduct outbound calls to remind members about medication refills and address adherence barriers, contributing to improved health outcomes for chronic condition management.
Responsibilities
• Conduct outbound calls to Aetna Medicare Advantage members to remind them to refill or confirm pick up of their medications.
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• Identify, discuss, and offer resolutions to adherence barriers for members.
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• Provide superb customer service and empathy to connect with a diverse customer base.
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• Support medication adherence initiatives for chronic conditions.
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• Cross-train on other call center programs and initiatives supporting CVS retail.
Requirements
• Active Pharmacy Technician license in state of residence.
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• Ability to obtain Rhode Island Pharmacy Technician license through application and fee.
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• Minimum of 1 consecutive year experience in customer service.
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• Bilingual in Spanish preferred.
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• Prior Call Center experience preferred.
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• Proficiency in Microsoft (MS) Windows-based applications and MS Office.
Nice-to-haves
• Bilingual in Spanish
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• Prior Call Center experience
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• Previous experience working from home
Benefits
• Store discount
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• Employee stock purchase plan
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• Paid holidays
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• Disability insurance
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• Health insurance
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• Dental insurance
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• 401(k)
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• Tuition reimbursement
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• Paid time off
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• Vision insurance
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• Life insurance
