Position: Customer Success Specialist (we had to use a different name for the listing to filter out people auto-applying to anything “customer success”…we want people with pharmacy experience!)
Location: Chicago, IL (or Remote optional)
Supervisor: Chief Product Officer
Compensation: $43,680 to $56,000 annually (competitive salary based on experience)
Benefits: Monthly stipend for benefits, paid time off for Federal holidays, additional vacation days, stock options
About Us:
Scripted (https://scripted.co), a public benefit corporation is building whatÂ’s next in pharmacy by providing tech-enabled software that enables pharmacy teams to practice at the top of their licenses to promote health access and equity.
Who We Are Looking For:
Are you an experienced and dynamic professional passionate about improving healthcare access through innovation? We seek a Customer Success Specialist with a pharmacy administration background or a pharmacy technician who enjoys working directly with pharmacists and pharmacy leaders to navigate and overcome challenges. Previous experience with medical credentialing is a plus.
Your Role as Customer Success Specialist:
As the Customer Success Specialist, you will:
• Serve as the primary point of contact for pharmacists and pharmacy leaders, building strong relationships to ensure they fully utilize Scripted’s platform.
• Regularly communicate with customers to understand their needs, troubleshoot issues, and provide tailored solutions.
• Manage and update CAQH profiles and credentialing applications to maintain compliance.
• Research and stay informed on state-specific Medicaid provider enrollment policies, assisting customers in navigating these requirements.
• Collaborate with internal teams to resolve customer challenges and enhance customer success strategies.
• Provide training and resources to empower customers to independently manage credentialing and administrative tasks.
Required Skills:
We are seeking candidates with:
• A minimum of 4 (four) years experience as a pharmacy technician or in pharmacy administration.
• Strong verbal and written communication skills, with the ability to clearly articulate solutions and provide excellent customer service.
• Previous experience with medical credentialing (preferred).
• Ability to work independently while effectively collaborating with team members.
• Strong problem-solving skills and the ability to navigate and resolve complex challenges.
• Detail-oriented with strong organizational skills.
Compensation:
Competitive salary ranging from $43,680 to $56,000. Equity incentives are available to align your success with ScriptedÂ’s growth.
Why Join Us?
• Impact: Play a critical role in enhancing health equity by supporting pharmacy services.
• Growth: Be part of a rapidly growing company backed by top-tier investors and advisors.
• Culture: Join a mission-driven environment that values open communication, collaboration, and diverse perspectives.
• Work-Life Balance: Enjoy remote work flexibility and time off policies.
How to Apply:
Please submit your written expression of interest, cover letter, and resume to [email protected].
