Employer Industry: Healthcare Services
Why consider this job opportunity…
– Salary up to $20.15 per hour
– Opportunity for career advancement and growth within the organization
– Supportive and collaborative work environment
– Comprehensive benefits package, including medical/dental/vision insurance and 401(k) savings
– Chance to make a positive impact on the lives of seniors through exceptional customer service
– No travel required for this position
What to Expect (Job Responsibilities):
– Provide excellent customer service by assisting customers and their families with inquiries and resolving issues in real time
– Respond to customer inquiries via phone, email, text messaging, and MyChart in a timely and professional manner
– Document all customer interactions, inquiries, complaints, and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System
– Work closely with center and support departments to effectively solve customer issues and communicate feedback
– Participate in training programs to enhance knowledge of services and customer service skills
What is Required (Qualifications):
– High school diploma or equivalent is required
– Minimum of one (1) year of experience in a customer service role is required
– Excellent communication skills, both verbal and written
– Strong problem-solving and analytical abilities
– Proven track record of maintaining productivity and availability in a remote work environment is required
How to Stand Out (Preferred Qualifications):
– Associate’s or Bachelor’s degree in a related field
– Customer service, call center service, or similar certification preferred
– Experience in a call center environment is a plus
– Familiarity with customer relationship management (CRM) software and electronic medical records (EMR) is helpful, experience with Epic EMR is preferred
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
