Description:
? Build and maintain reporting & insights systems supporting business requirements.
? Develop and document workflows and processes for articulating requirements.
? Create training materials and presentations for new technologies.
? Manage transitioning programs from legacy to newer telecom technology options.
? Engage with customers for technology upgrades and satisfaction.
? Maintain accurate records of customer/stakeholder interactions and feedback.
? Identify and implement process improvements for customer experience.
Requirements:
? Bachelor?s degree in business administration, Communications, or a related field preferred.
? 5+ years of experience in process improvement and customer engagement.
? 2+ years of program management experience preferred.
? 5+ years of Telecommunications experience including order management/provisioning.
? 2+ years of technical requirements gathering experience.
? Strong process creation and documentation skills.
? Excellent communication and presentation abilities.
? Customer service experience and ability to persuade and influence customer decisions.
Benefits:
? Competitive medical, dental, vision, and life insurance.
? Employee assistance program.
? 401K plan with company match.
? Comprehensive benefit program including voluntary benefits.
? Paid time off programs for overall wellness.