Job Summary
We are seeking a dedicated and detail-oriented Product Feedback Coordinator to join our dynamic team at Amazon Inc. This is a full-time position with a competitive salary of $70,000 – $85,000 per year, based on experience. The position is remote, allowing you to work from the comfort of your home. The working hours are Monday to Friday, 9 AM to 5 PM EST. As part of our commitment to employee well-being, we offer a comprehensive benefits package, including health and dental insurance, paid training, and generous paid vacation policies.
Job Description
As a Product Feedback Coordinator at Amazon Inc., you will play a crucial role in shaping our product offerings by collecting, analyzing, and synthesizing user feedback. You will collaborate closely with cross-functional teams, including product management, marketing, and engineering, to ensure that customer insights are integrated into product development and enhancement processes. Your primary goal will be to elevate the customer experience by ensuring our products meet and exceed user expectations.
In this role, you will be responsible for developing and implementing feedback collection strategies, utilizing various tools and methodologies to gather insights from customers. You will analyze feedback data to identify trends, issues, and areas for improvement, translating these findings into actionable recommendations for our product teams. Your work will directly impact our product roadmap and feature prioritization, ensuring that customer voices are at the forefront of our decision-making processes.
You will also be responsible for communicating findings to stakeholders across the organization, creating reports and presentations that clearly articulate user needs and preferences. Building strong relationships with customers, product teams, and other stakeholders is essential, as you will be advocating for the voice of the customer throughout the product lifecycle.
In addition, you will have the opportunity to participate in product testing and usability studies, providing valuable insights that will help refine our products before they are launched. A passion for customer experience and a keen eye for detail will be essential to your success in this role.
Requirements
– Bachelor’s degree in Business, Marketing, or a related field.
– A minimum of 3 years of experience in product feedback collection or customer insights analysis.
– Proficiency in data analysis tools (e.g., Excel, Google Analytics, Tableau).
– Strong verbal and written communication skills.
– Ability to work collaboratively in a team environment.
– Exceptional organizational skills and attention to detail.
– Experience with customer feedback platforms or survey tools (e.g., SurveyMonkey, Qualtrics).
Responsibilities
– Develop and implement strategies for collecting user feedback across various platforms.
– Analyze feedback data to identify trends and actionable insights.
– Collaborate with product management to prioritize enhancements based on user feedback.
– Create comprehensive reports and presentations to communicate findings to stakeholders.
– Advocate for the voice of the customer in product development discussions.
– Participate in usability testing and provide feedback for product improvement.
– Maintain ongoing communication with customers to ensure their needs are met and understood.
Benefits
– Competitive salary with performance-based bonuses.
– Comprehensive health and dental insurance plans.
– Paid training and development opportunities.
– Generous paid vacation and sick leave policies.
– Flexible work environment with remote options.
– Employee discounts on Amazon products and services.
– Retirement savings plan with company matching.
Educational Qualifications
– Bachelor’s degree in Business, Marketing, or a related field is required.
Experience
– A minimum of 3 years of relevant experience in product feedback analysis, customer insights, or a related field is preferred.
Company Overview
Amazon Inc. is a global leader in e-commerce and technology, committed to delivering exceptional customer experiences. Our innovative culture encourages creativity and collaboration, allowing us to continuously improve our products and services. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers lives. Join us in our mission to be Earths most customer-centric company!
