About the position
The Professional Telephone Receptionist position is a part-time role focused on providing exceptional customer service as the first point of contact for various clients, including businesses, non-profits, and government agencies. The role requires effective communication, empathy, and professionalism to assist callers in their time of need, ensuring a positive experience while managing multiple calls efficiently.
Responsibilities
• Answer and relay telephone calls using a state-of-the-art telecommunications system.
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• Provide pertinent information and/or take messages using a customized computer-based scripted messaging system.
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• Follow client and company procedures for call handling and relaying of information.
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• Utilize good judgment and professional acumen, with an empathetic and caring personality.
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• Ensure punctual attendance for scheduled shifts.
Requirements
• Compassionate demeanor and professional attitude.
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• Stable Internet Connection.
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• Computer with a Windows 10 or newer operating system.
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• Dual Monitors.
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• Battery Backup.
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• Proficiency in Microsoft Windows and Microsoft Office 365.
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• Hands-on experience with basic office equipment.
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• Ability to type a minimum of 45 WPM while asking pertinent questions and documenting the caller’s responses.
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• Solid written and verbal communication skills.
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• Ability to be resourceful and proactive when issues arise.
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• High School Diploma or Equivalent.
Nice-to-haves
• Bilingual Spanish is preferred, but not required.
Benefits
• Hourly Shift Differentials for Evening, Weekend, and Overnight Hours.
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• Premium Pay on Major Holidays.
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• Paid Birthday’s Off.
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• Paid Sick and Personal Time Off.
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• Performance Based Bonus Structure (Award of Excellence Program).
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• Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K.