Program Manager – Adecco US
About this role…
The Program Manager is responsible for program ownership for Adecco MSP accounts that require program management. Manages the administration of processes and operational duties for national contracts, adhering to contractual service level agreements (SLAs) and order management. Builds strong relationships with large national account client contacts. Under strategic direction of the Customer Success Director, partners with recruiting team to formulate strategies for program retention and to share best practices in order to drive client growth and revenue.
What you’ll be doing
• Provides consultative support and guidance for Adecco MSP accounts requiring program management in the areas of order fulfillment/ management, service solutions, and operational effectiveness.
• Develops relationships with key clients and business leaders, including large national account client contacts, National Account Managers, and Centralized Delivery staff.
• Serves as point of contact for assigned customers for all order and assignment needs; issue resolution; and service delivery challenges.
• Manages order escalation and provides recommended solutions and strategies to improve delivery and order fulfillment.
• Coordinates and consults with hiring managers to better understand clients’ needs and provide clear direction to the recruiters.
• Provides Account Managers and recruiting staff with feedback, reporting data, and overall best practices to help improve overall order management results and service delivery.
• Ensures compliance and safety requirements are in place and enforced by colleagues.
• Evaluates processes to ensure that the program team, account client relationship development, and account operations operate efficiently and effectively. Communicates areas of opportunity.
• Manages all customer orders via CM or VMS tool candidate submittals.
• Responsible for system maintenance of order creation, distribution, system monitoring, and reconciliation between systems.
• Assesses candidates to ensure qualification match, cultural fit and overall compatibility with client requirements.
• Collaborates with other departments to monitor, identify and correct discrepancies in timekeeping, payroll, and billing issues in VMS and/or CM.
• Participates in special projects and performs other duties as assigned.
Job Requirements
Bachelor’s degree in business or a related field with a minimum of three (3) years of sales, account management, and/or staffing services experience is required. Equivalent combination of post-high school education and seven (7) years of experience may be considered in lieu of a degree. Previous experience working within an Adecco Group North America business unit or in the staffing or human resources solutions industries is highly desirable. Willingness and ability to travel is required.
• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to focus on client needs with a commitment to quality and customer service.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.
• Ability to identify and resolve problems through recommending and implementing creative solutions.
• Knowledge of and ability to interpret and understand employment-related laws, rules and regulations.
• Knowledge of and the ability to utilize Vendor Management Systems (VMS) and CM (Custom Match).
• Knowledge of current sourcing and recruiting trends, best practices and methodologies.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
Why choose us?
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
Make an impact where it matters most.
A journey to bring out the best in you
We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
The anticipated annual base salary range for this position is $51,996- $95,325. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.
Equal Opportunity Employer/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records
Posting date: 09-19-2024
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