About the position
The Promotional and Partner Operations Associate Manager plays a crucial role in the Disney Direct-to-Consumer (DTC) team, overseeing the execution of global promotional offers through partnerships and internal campaigns. This position is responsible for managing the end-to-end process of launching promotional initiatives that support the growth and profitability of Disney’s streaming services, including Disney+, Hulu, and ESPN+. The role involves collaboration with various internal stakeholders and regional teams to ensure operational readiness and compliance with standard procedures.
Responsibilities
• Independently manage partnership campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
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• Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
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• Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
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• Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
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• Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
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• Implement and document business processes focused on operational efficiency and global scalability.
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• Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
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• Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives.
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• Work across international teams to support the global partnership pipeline and establish global prioritization.
Requirements
• 3+ years of experience in business operations, account management, project management, or a similar field.
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• Strong project management, organizational, and communication skills.
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• Proficient in Google Suite, especially Google Slides.
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• Skilled in creating professional visualizations of data and processes.
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• Capable of working across time zones with a focus on global scalability.
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• Excellent oral and written communication and problem-solving abilities.
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• Exceptional interpersonal skills for fostering strong relationships.
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• Adept at navigating matrixed organizations and global partner networks.
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• Comfortable in fast-paced environments supporting new products and businesses.
Nice-to-haves
• Experience in the digital subscription or entertainment industries is a plus.
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• Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana is a plus.
Benefits
• Medical insurance coverage
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• Financial benefits including bonuses and long-term incentive units
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• Comprehensive range of other benefits depending on the level and position offered