As a Flood Adjuster , you will review property damage claim information from the Outside Adjuster, complete the investigation, and resolve the claim. This requires strong organizational abilities and empathetic interpersonal skills. You will also be responsible for on-going communication and for providing status updates to the insured and others associated with the claim activity.
Flood… Adjusters take a leadership role in sharing their knowledge and experience and help mentor other Adjusters. Successful candidates will be self-motivated and be able to learn and adapt quickly to Assurant policies and procedures. They will be computer literate and comfortable working in a paperless environment. In addition, they will enjoy working with customers, be effective at listening and communicating, and have confidence in resolving issues and negotiating fair settlements.
What will be my duties and responsibilities in this job?
• Investigate and adjust claims according to applicable laws and policy provisions.
• Conduct claim investigations including but not limited to recorded statements, securing public records, and analyzing report findings.
• Examine claim forms and other records to confirm coverage for loss or damage.
• Review and audit estimates received and settle claims within prescribed limits of authority.
• Issue payments or deny claim in a timely manner in accordance with policy conditions.
• Effectively negotiate settlements with claimants or their representatives.
• Recognize and document subrogation and salvage opportunities and refer accordingly.
• May be given the more challenging and complex claim activity and or additional products
• Build and maintain effective internal and external working relationships.
• Collaborate with internal support teams and management as appropriate.
• Effectively collaborate with various departments and levels in the organization.
• Maintain industry knowledge and operational skills and attend workshops, seminars, and other training sessions as appropriate.
• Handle other duties and projects as requested based on business needs.
What are the requirements needed for this position?
• High school diploma or GED
• At least 3 years of Flood Claims handling experience
• FEMA FCN Number
• P&C Adjuster License
• An Adjuster’s license is required for states in which the Claims Adjuster performs their job. If you do not currently possess the appropriate license(s), Assurant will assist you in obtaining the license within a specified timeframe and cover any related expenses.
• Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens
• May require working overtime and/or weekend hours.
Other requirements:
• Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
• ?Estimator experience
• Proven ability to work independently with minimal supervision to manage schedules and meet deadlines
• Strong listening, problem solving, and negotiating skills
• Strong analytical skills
• Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
• Detail oriented with a commitment to excellence
What are the working conditions and physical requirements of this job?
• General office demands
