Job Description
Job Description…
Join Our Team as a Remote Call Center Leader!
Are you an experienced call center professional looking for a new challenge? We’re seeking a skilled Call Center Leader to lead our remote team and drive exceptional customer service.
Position: Remote Call Center Leader
Pay: $23/hr.
Location: Remote
Start Date: Mid October 2024
Responsibilities:
• Assist the Call Center Supervisor with driving performance metrics for all team members
• Manage daily attendance for the team
• Handle escalated customer issues and provide effective resolutions.
• At times may lead morning huddles and shift end huddles
• Analyze advanced metrics on agents daily stats
• Manage weekly reports on team and agent level performance
Requirements: MUST HAVE AT LEAST 1 YEAR OF PREVIOUS LEADERSHIP EXPERIENCE
• Previous experience as a team leader in a Call Center or similar role.
• Excellent leadership and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in call center software and CRM systems.
If youÂ’re a motivated leader with a passion for customer service, we want to hear from you! Apply now and make a difference from the comfort of your home.
Apply Today!
For immediate consideration please email an up-to-date resume to [email protected] and mention ($23/hr. Call Center Leader)
Company Description
The professional staffing division of EmployBridge, America’s Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America’s Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics
