Job Details
Job Location Gary, IN – Gary, IN
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Remote Type Fully Remote
Position Type Full Time
Salary Range $24.35 – $26.35 Hourly
Travel Percentage None
Job Shift Swing
Job Category Health Care
Benefits and Compensation:
Benefits
Medical dental, life insurance, 401k, STD/LTD and EAP services
An accrued planned time off package that earns up to 4 weeks of vacation during your first year
Company-matched student loan repayment
Opportunity for advancement
Educational Requirements:
Bachelor’s Degree from a 4 yr accredited college or university
1 year experience 988 chat and text
Location Requirement:
You reside in WA, OR, AZ, NM, MI, KS, IL, IN, GA, NC, MN, MD, TN, PA, OH, AL, CO
About Protocall:
Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. Not only being recognized nationally, Protocall has also been awarded Top Workplaces for 2023-2024 in the Healthcare Industry.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall serves customers in U.S and Canada with fully-integrated contact centers in Portland, OR, Grandville, MI, and Albuquerque, NM, as well with a remote team in selected states. Learn more about us on our website Protocall Services.
Overview Role of a Remote Crisis Counselor
Working from home maintaining HIPAA compliance and focus requiring private office space
Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues
Building rapport and client engagement
Assessing/mitigating risk and manage documentation while on calls
Provide available resources or information needed
Identify safe, positive ways of coping and/or developing a safety plan
Emergency intervention that may be needed
Remaining calm and professional while multi-tasking in a fast paced environment
ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
