Job Overview
We are seeking a dedicated and bilingual Patient Care Coordinator to join our dynamic team in a remote capacity. This pivotal role is essential in delivering exceptional support to our patients, ensuring seamless management of prescription refills, updating billing information, and addressing patient inquiries. Your strong communication skills and compassion for patient care will be integral to our mission of enhancing patient experience and compliance with healthcare regulations.
Key Responsibilities
• Establish and maintain rapport with patients through effective phone communication to guarantee clinical adherence and coordinate timely medication shipments.
• Collaborate with the order management and fulfillment team to resolve any concerns raised during patient interactions, ensuring patient satisfaction.
• Adhere to directives from pharmacists and leadership to uphold specialty call compliance initiatives.
• Provide comprehensive bilingual support (English and Spanish) throughout all Patient Care Coordinator responsibilities.
• Assist in various projects and tasks as required to promote operational efficiency.
Required Skills
• Excellent communication, organizational, and interpersonal abilities.
• Bilingual proficiency in English and Spanish, with a solid understanding of medical terminology.
• Capability to build trust with patients and ensure compliance with clinical protocols.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
Qualifications
• High school diploma or GED is required.
• 1-3 years of customer service experience, ideally within a call center setting.
• A bachelor’s degree is preferred but not mandatory.
• Experience in a specialty pharmacy call center is advantageous.
• Bilingual healthcare interpreter certification is preferred or a commitment to pursue certification.
Career Growth Opportunities
Our organization is committed to fostering professional development and providing pathways for career advancement. We encourage you to expand your expertise and consider obtaining healthcare interpreter certification, enhancing your qualifications within the industry.
Company Culture And Values
We pride ourselves on creating a flexible and inclusive work environment that supports high performance while promoting collaboration and productivity. Our commitment to diversity and equal opportunity ensures a workplace where all employees can thrive.
Compensation And Benefits
• Flexible work schedules with options for hybrid or remote work for eligible employees.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401(k) plan with employer matching.
• Life insurance and short/long-term disability coverage.
• Employee Assistance Program.
• Generous paid time off for full-time employees and paid holidays, with limited paid time off for part-time employees.
Employment Type: Full-Time
