Remote Call Center & Chat Support Representative (Work from Home)
Job Type: Full-Time / Part-Time | Remote | Flexible Hours
Job Overview:
We are seeking a Remote Call Center & Chat Support Representative to provide top-tier customer service through phone calls and live chat support. This role involves assisting customers with inquiries, troubleshooting issues, and offering solutions in a remote, work-from-home environment.
Key Responsibilities:
? Respond to customer calls and live chat inquiries in a professional and timely manner.
? Troubleshoot and resolve customer issues, ensuring satisfaction and a positive experience.
? Assist with order processing, account management, and product or service inquiries.
? Maintain accurate records of customer interactions in CRM software.
? Follow up with customers to ensure issues are resolved and expectations are met.
? Provide feedback to management to improve the customer support process.
? Meet daily and weekly performance KPIs and metrics.
Requirements:
? Previous experience in customer service, call center, or chat support is preferred.
? Strong verbal and written communication skills.
? Ability to multitask and prioritize in a fast-paced environment.
? Comfortable using CRM software and other customer support tools.
? Must have reliable internet connection and a quiet workspace for remote work.
? Ability to work independently and as part of a team.