Remote Call Center Representative
Job Overview…
Leading national big-box retailer specializing in offering a wide selection of consumer electronics, home appliances, and other essential products is seeking a motivated and customer-focused Remote Call Center Representative to join their award-winning team.
As a Remote Call Center Representative your primary responsibility will be to address and resolve customer inquiries efficiently, ensuring an overall positive customer experience with the company.
Key Responsibilities
• Respond to customer calls, chats, and emails regarding product information, order tracking, returns, and other general inquiries.
• Assist customers with placing orders, monitoring deliveries, and processing returns or exchanges.
• Handle customer concerns promptly, escalating more complex issues when necessary.
• Accurately document customer interactions and transactions in the CRM system.
Qualifications
• Previous experience in customer service, call center, or a similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.
• A positive, customer-first attitude.
• Knowledge of CRM systems is a plus.
Remote Call Center Positions Offer
• Competitive hourly salary based on experience.
• A comprehensive benefits package including health, dental, vision, and paid time off.
• Opportunities for career growth and development.
• Employee discounts on a wide range of products and services.
• Flexible work from home options.
Job Type: Full-time
Pay: $18.00 – $24.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• Day shift
Work Location: Remote
