Description
Are you passionate about making a difference and ready to contribute to a team thatÂ’s dedicated to solving real-world challenges? Join us in a role where your skills and dedication will help improve the health and well-being of communities across the country…
As a Remote Call Center Representative, youÂ’ll play a crucial role in delivering excellent service to our clients. Your contributions will help us enhance our service delivery and address some of the most pressing challenges in healthcare. If youÂ’re eager to use your problem-solving skills and provide top-notch support, this role is for you.
Compensation and Benefits
• Annual salary range: (29,100 – )41,600, depending on location, experience, and other factors.
• Flexible work environment with a focus on learning and development.
• Generous vacation policy.
• 401(k) match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development opportunities.
Why you should apply for this position today
We value your career growth and offer a supportive environment where collaboration, innovation, and inclusivity are prioritized. Join us to be part of a team thatÂ’s committed to making a positive impact in healthcare.
Skills
• At least 2 years of customer service experience in any industry.
• Familiarity with help desk software, computer applications, and Microsoft Office.
• Strong problem-solving abilities and the capability to resolve inquiries effectively.
• Excellent communication skills, both written and verbal.
• Ability to work well in a team and consult the right stakeholders to resolve client issues.
Responsibilities
• Provide clear and knowledgeable responses to client inquiries.
• Escalate more complex issues to the appropriate team members when necessary.
• Address and resolve client issues, update account information, and follow up to ensure requests are fully addressed.
• Adhere to service level agreements (SLAs) and meet production targets consistently.
• Collaborate with team members and clients to resolve inquiries.
• Assist in training new team members on customer service procedures.
• Review and recommend improvements to procedures and workflows to enhance efficiency.
Qualifications
• Strong problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to work well in a team environment.
Education Requirements
• High school diploma or equivalent required.
• Additional education or certifications in customer service or related fields are a plus.
Education Requirements Credential Category
• High School Diploma or Equivalent
Experience Requirements
• Minimum of 2 years of customer service experience.
Why work in Cherry Hill, NJ
Cherry Hill offers a vibrant suburban lifestyle with easy access to PhiladelphiaÂ’s rich cultural scene. The area is known for its excellent schools, parks, and recreational facilities, making it an ideal place for families and professionals alike. Enjoy a diverse community with various dining, shopping, and entertainment options, all while being part of a growing job market
