Description
We are seeking a dedicated and friendly Remote Certified Pharmacy Technician to support a dynamic healthcare startup over a 6-month contract-to-permanent assignment. In this pivotal role, you will be guided by a Pharmacist Team Lead and the Head of Operations, playing a critical part in the healthcare process. Your main focus will be on making outbound calls to patients, healthcare… providers, and pharmacies to engage with patient cases identified through advanced risk stratification algorithms. Your direct involvement is essential in helping to ensure patients receive the necessary care and support.
Your interventions will involve obtaining and accurately recording health information and contact details, scheduling appointments, troubleshooting medication-related issues, and proactively engaging with patients to deliver top-notch support. In addition, you will manage inbound customer support requests, prepare and send letters, and execute other assigned duties as needed to maintain operational efficiency and patient satisfaction.
As a member of our Clinical Care team, you will benefit from a collaborative and supportive environment that values effective communication. We emphasize the importance of teamwork to foster relationships with clients and colleagues alike. Continuous learning is a core principle for us as we strive to enhance your skill sets and ensure exceptional levels of customer service and patient care.
Compensation and Benefits
• Competitive hourly rate commensurate with experience
• Flexible remote work arrangement
• Opportunities for professional development and ongoing training
• Potential for transition to a permanent role after the contract period
• Supportive team culture focused on growth and collaboration
Why you should apply for this position today
Take advantage of this unique opportunity to work in a fulfilling role that truly enhances patient care and makes a real difference in individualsÂ’ lives. Being part of a startup environment fosters innovation, and youÂ’ll have the chance to be an integral player in shaping our patient care initiatives. If you have a passion for helping others and want to leverage your skills as a Certified Pharmacy Technician in a remote setting, we encourage you to apply today! Join us and be a part of a team that prioritizes patient wellbeing in a respectful and constructive atmosphere.
Skills
• Certified Pharmacy Technician credential
• Bilingual in English and Spanish for effective communication
• Experience handling 40-50+ adherence-related calls per day
• Understanding of basic medical terminology and familiarity with medication names (both brand and generic)
• Excellent written and verbal communication skills
• Strong computer skills, including proficiency in Microsoft 365 and Google Workspace
• Ability to work collaboratively as a team player while also being self-sufficient
• Availability for a 40-hour work week (Monday-Saturday, 9 AM to 6 PM Pacific Time)
Responsibilities
• Make outbound calls to patients, providers, and pharmacies for targeted case interventions
• Obtain and accurately record health and contact information
• Schedule necessary appointments and resolve any medication-related issues
• Actively engage with patients, providing them with support and assistance
• Manage inbound customer support requests and prepare relevant correspondence
Qualifications
• Must hold a current Certified Pharmacy Technician credential
• Bilingual proficiency in English and Spanish is essential
• Proven experience managing a high volume of adherence-related calls per day
• Strong understanding of basic medical terminology and medication names (both brand and generic)
• Excellent written and verbal communication skills are a must
• Proficient in Microsoft 365 and Google Workspace applications
• Must be a collaborative team player, able to work independently when required
• Availability to work a full-time schedule, 40 hours per week, across weekdays and weekends
Education Requirements
• High school diploma or equivalent required
• Completion of a Pharmacy Technician training program is preferred
Education Requirements Credential Category
• Certification as a Pharmacy Technician (CPhT) required
Experience Requirements
• Prior experience in a pharmacy setting is strongly preferred
• Previous remote work experience would be advantageous
Why work in Dallas, TX
Dallas, known for its vibrant culture and booming economy, offers a unique blend of opportunities for personal and professional growth. The city is home to a diverse population, providing a rich tapestry of culture, arts, and cuisine. With a low cost of living compared to other major urban centers, Dallas is an attractive place for individuals and families alike. The healthcare industry is thriving in the area, creating numerous job opportunities, especially in innovative roles like healthcare startups. Additionally, Dallas boasts a warm climate, plenty of outdoor activities, and a plethora of entertainment options, making it an ideal place to live and work
