• *Job Title:** Remote Chat Support Representative
• *Company:** Rockwell Automation
• *Location:** Washington, D.C., US (Remote…
• *Job Type:** Part-Time
• *Seniority:** Entry Level
• *Years of Experience:** 1
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### Job Description
Rockwell Automation, a leader in industrial automation and digital transformation, is seeking a passionate and adaptable **Remote Chat Support Representative** to join our dynamic team. This part-time position offers an exciting opportunity for individuals seeking to contribute to a vibrant company culture while helping clients resolve their inquiries in real time.
• *Key Responsibilities:**
– Provide exceptional customer support through live chat interactions, addressing client inquiries and resolving issues promptly and efficiently.
– Collaborate with team members to troubleshoot and escalate issues when necessary, ensuring the highest level of service for our clients.
– Continuously document client interactions and resolutions in our customer support management system, maintaining accurate records for follow-up and reporting.
– Develop a comprehensive understanding of Rockwell Automation products and services to effectively assist customers and provide accurate information.
– Assist in identifying trends in customer inquiries and suggest improvement opportunities to enhance the overall customer support experience.
– Participate in regular training and development sessions to improve knowledge of products and customer service techniques.
– Maintain a positive and professional demeanor in all interactions, embodying the values of Rockwell Automation.
• *Qualifications:**
– Minimum of 1 year of experience in customer support or a related field is preferred.
– Familiarity with chat support tools and customer relationship management (CRM) systems is an advantage.
– Strong written communication skills, with the ability to convey complex information clearly and concisely.
– Proficient in Microsoft Office Suite or similar tools, along with basic technological skills to navigate various software applications.
– Ability to work independently and maintain productivity in a remote environment.
– A proactive attitude towards problem-solving, with the ability to think critically and adapt to new challenges.
• *Personality Traits:**
– **Adaptable:** Comfortable with changing situations and able to adjust strategies quickly to accommodate new information or client needs.
– **Passionate:** Demonstrated enthusiasm for customer service and a genuine desire to assist clients in achieving their goals.
• *Soft Skills:**
– **Adaptability:** Ability to thrive in a fast-paced environment and adjust to varying client needs and communication styles.
– **Project Management:** Strong organizational skills and the capability to manage multiple inquiries or issues simultaneously while prioritizing effectively.
### Benefits:
– Remote work flexibility to accommodate varying schedules.
– Comprehensive disability insurance coverage.
– Reimbursement for travel and spending expenses related to work activities.
• *Working Environment:**
At Rockwell Automation, we foster an entrepreneurial atmosphere, encouraging creativity, initiative, and innovation, even within an established organization. We believe in empowering our employees to make a difference and contribute to the common goal of providing outstanding service to our clients.
• *Application Deadline:**
Please submit your application by **October 26, 2024**.
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• *Equal Opportunity Statement:**
Rockwell Automation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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