Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? We are seeking a full-time, motivated Customer Service Representatives to join our award-winning customer service organization.
In this role, you should be comfortable **working from home** , and **you must reside within Arizona** . 50 / hour with opportunities to learn and further develop your skills while working remotely!
We are not looking for order-takers or script-readers were searching for those who can engage with our customers on the phone, have the ability to think critically in the moment, and have a passion for genuinely helping others. Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesnt go as planned.
+ Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
• *2 years of customer service experience
• maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Flexibility to shift schedule and work overtime as needed by the business unit
• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• net or by contacting your service provider.) We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. A smartphone or tablet on which the Okta mobile app can be downloaded.
• A cell phone that can receive SMS messages and phone calls.
• *Why Chewy Customer Service?**
That’s why in Chewy Customer Service, you are empowered to become your best.
• **YOU WILL GET SUPPORT** : When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• **Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **View email address on click.appcast.io you have a question regarding your application, please contact** **View email address on click.appcast.io access Chewy’s Customer Privacy Policy, please click here ( . To access Chewy’s California CPRA Job Applicant Privacy Policy, please click here ( .**
Chewy
