Job Title: Remote Contact Center Representative (5027) | Work From Home
Company Overview…
Join our esteemed PHA Scheduling Team as a Remote Contact Center Representative. We pride ourselves on delivering outstanding service to our members and creating a supportive and collaborative work environment.
Job Overview
We are in search of a motivated and personable Remote Contact Center Representative with a minimum of 2 years of experience in a call center setting. The successful candidate will be dedicated to providing exceptional customer service while working in a target-driven atmosphere.
Key Responsibilities
• Manage inbound and outbound calls to arrange no-cost Prospective Health Assessments for members.
• Proactively identify and address customer inquiries, complaints, or service concerns with empathy and professionalism.
• Deliver clear explanations and solutions to callers, ensuring they feel valued and understood.
• Employ active listening techniques to confirm or clarify information, resolving conflicts tactfully.
• Forge enduring relationships with both customers and colleagues grounded in trust and reliability.
• Effectively utilize various software, databases, and scripts while striving to meet performance metrics.
• Provide product or service recommendations tailored to client needs.
• Engage in ongoing training and development opportunities to refine skills and knowledge.
• Attend meetings as necessary and comply with company policies and procedures.
• Assist with additional responsibilities as designated by the Call Center Supervisor.
Required Skills
• A dynamic personality with a sales-oriented mindset.
• Excellent communication abilities with a knack for articulating information clearly and effectively.
• Proficiency in software applications and data entry, including MS Office.
• Typing speed of at least 40 WPM (60 WPM preferred).
• Strong time management and problem-solving skills.
• Ability to express customer empathy and build connections through effective diplomacy.
• A collaborative team player with a positive outlook.
Qualifications
• Minimum of 2 years of relevant call center experience, ideally in a goal-oriented environment.
• Exceptional customer service aptitude and active listening capabilities.
• Strong adherence to protocols and guidelines.
Career Growth Opportunities
We are committed to fostering professional development and provide numerous training and continuous learning opportunities to enhance your skills and advance your career within the organization.
Compensation And Benefits
• Paid Time Off (PTO)
• Comprehensive Health, Dental, and Vision Insurance
• Group Life Insurance
• Short-term and Long-term Disability Coverage
• Performance Review with a potential pay increase to $14.00 after 6 months, contingent upon performance.
Join us in making a significant impact on the lives of our members while advancing your career in a rewarding and supportive environment!
Employment Type: Full-Time
