We are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Agent. This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer… satisfaction.
• *Key Responsibilities and Duties:**
• Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner.
• Plan and sell transportation, accommodations, insurance and other travel services.
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
• Provide accurate, valid, and comprehensive information by utilizing the right methods/tools.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and build a loyal client base.
• Work collaboratively with team members to improve the overall customer service experience.
• Stay up-to-date with new products, services, and policies.
• *Qualifications:**
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• *Skills and Competencies:**
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong problem-solving skills.
• Proficiency in written and verbal communication.
• Comfortable with technology and able to work effectively in a remote setting.
• *Work Environment:**
• This is a fully remote position that requires a quiet, dedicated workspace.
• Must have reliable high-speed internet and a personal computer/phone suitable for professional work.
• *Benefits:**
• Opportunities for career advancement
• Supportive work environment with a focus on work-life balance
• Flexible schedule
• Support team- we have a support team to help you grow in the company
• Daily Training Available.
• Agents Perks
• Tips & Bonus Pay
• ???Generous commissions and incredible business opportunity!
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