Job Summary
We are seeking enthusiastic and dedicated individuals to join our Remote Customer Service Center team at American Airlines. This is a part-time position with a flexible schedule opportunity, allowing you to work under 4 hours daily from a remote location. The salary for this position is competitive and will be discussed upon hire. Benefits include health, dental, paid training, and… paid vacations.
Job Description
As a Remote Customer Service Representative at American Airlines, you will be the frontline support for our valued customers. You will handle a variety of customer inquiries and issues, providing solutions and exceptional service. This role is ideal for individuals who excel in customer interactions, possess strong problem-solving skills, and thrive in a fast-paced environment.
Your primary responsibilities will include assisting customers with flight bookings, resolving customer complaints, answering inquiries about services and policies, and ensuring each interaction ends with a satisfied customer. The ability to work independently and adapt to various customer needs is essential for success in this role.
Requirements
High School Diploma or equivalent
Strong verbal and written communication skills
Proficiency in basic computer skills and software applications
Reliable internet connection and a quiet workspace
Previous customer service experience preferred but not required
Ability to work flexible hours including weekends and holidays
Strong problem-solving abilities and attention to detail
Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers in booking flights and managing reservations
Handle and resolve customer complaints in a professional manner
Update customer information and maintain accurate records
Provide customers with detailed information about our services and policies
Work collaboratively with other team members to ensure a seamless customer experience
Stay informed about company updates and industry trends
Educational Qualifications
High School Diploma or equivalent is required
Experience
Previous experience in customer service is preferred but not mandatory
Benefits
Health and dental insurance
Paid training
Paid vacations
Flexible work schedule
Remote work opportunity
Company Overview
American Airlines is a leading global airline with a commitment to providing the best travel experience for our customers. We operate one of the largest and most comprehensive airline networks in the world. At American Airlines, we value diversity, inclusivity, and innovation, and we strive to create an environment where our employees can thrive. Join our team and be a part of a company that connects people and cultures across the globe
