Job Summary
**Job Type:** Full-Time
**Salary:** $18 – $25 per hour
**Working Hours:** 9 AM – 5 PM
**Company:** American Express
**Flexible Schedule Opportunity:** Yes
**Location:** Remote
**Benefits:**
– Health Insurance
– Dental Insurance
– Paid Training
– Paid Vacations
– 401(k) Plan
– Employee Assistance Program
Job Description
American Express is seeking a dedicated and detail-oriented Remote Customer Service/Data Entry Representative to join our dynamic team. This role is perfect for someone who is passionate about providing exceptional customer service while also possessing strong data entry skills. As a Remote Customer Service/Data Entry Representative, you will interact with customers to provide information in response to inquiries about products and services, while also accurately inputting data into our systems.
Your role will be essential in ensuring the seamless operation of our customer service department. The ideal candidate will be a self-starter, capable of working independently with minimal supervision, and looking forward to being a part of a globally recognized company with ample opportunities for growth and development.
Requirements
– High School Diploma or equivalent
– Proven experience in customer service or data entry (1+ years preferred)
– Strong computer skills, including proficiency in MS Office Suite
– Excellent verbal and written communication skills
– Strong attention to detail and organizational skills
– Ability to manage multiple tasks simultaneously
– High-speed internet connection
Responsibilities
– Respond to customer inquiries via phone, email, and chat in a professional and timely manner
– Accurately enter customer information and data into company databases
– Resolve customer complaints and issues efficiently
– Maintain customer records by updating account information
– Assist in the training and support of new team members
– Collaborate with team members to achieve department goals
– Provide feedback to management on process improvements and customer experience
Benefits
– Comprehensive Health Insurance
– Dental Insurance
– Vision Insurance
– Paid Training Programs
– Generous Paid Time Off (PTO)
– Employee Assistance Programs
– 401(k) Retirement Plan with company match
Educational Qualifications
– High School Diploma or equivalent required
– Associate’s Degree or higher preferred
Experience
– Minimum of 1 year of experience in customer service or data entry roles.
– Experience working in a remote environment is a plus
Company Overview
American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. We are committed to fostering an inclusive and dynamic work environment where employees are empowered to reach their full potential. Join us and become part of a world-renowned corporation that values integrity, customer commitment, teamwork, respect, and overall excellence.
