To be eligible for this position, you must be a resident of the state of Maryland. This role requires the use of your personal computer, with specific requirements of at least an i5 processor or higher. Additionally, a high-speed internet connection is essential. You will need to provide this information to the recruiter. Call Center experience is a mandatory requirement for this role.
Must be available for a QC Interview with Client week of Sept 16-20th and be able to attend Real Job Preview on 9/27.
You will be required to pass a State Policy Exam with 80% or higher.
Job Description
The Customer Support Center (CSC) at the Maryland Health Connection (MHC) will provide information and assistance for individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC. The CSC assists individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange. The CSC will utilize the State’s eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers to ensure delivery of high-quality service for all Maryland consumers.
Training Start Date: 10/02/2024
Training Hours
• 9:00 am-5:30 pm EST, M-F (Day 1-7)
• 9:00 am-5:30 pm EST M-F (Day 8-15)
Nesting is 4 weeks,
• 9:00 am-5:30 pm EST
(Schedule will be
• 9:00 am-5:30 pm)
Job Type: Full-time
Pay: $16.63 per hour
Expected hours: No less than 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home
Shift:
• 8 hour shift
• Day shift
Location:
• Maryland (Required)
Work Location: Remote
