Job Summary
*Job Type:** Full-Time, Remote
*Salary:** Competitive, Hourly…
*Company:** Walmart Online
*Location:** Remote (Work from Home)
*Benefits:** Healthcare, 401(k), Paid Time Off, Employee Discounts
Job Description
Walmart Online is seeking enthusiastic and dedicated Remote Customer Service Representatives to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance with orders, handling inquiries, and resolving issues to ensure a seamless online shopping experience. This is a fantastic opportunity to work from the comfort of your home while contributing to the success of a leading global retailer.
Requirements
Proven customer service experience, preferably in a retail or online environment
Excellent verbal and written communication skills
Ability to handle high-volume calls and emails with professionalism
Strong problem-solving skills and attention to detail
Proficiency with computers and ability to navigate multiple systems simultaneously
Reliable high-speed internet connection
Availability to work flexible hours, including weekends and holidays
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with order placement, product information, and troubleshooting issues
Resolve customer complaints by providing appropriate solutions and alternatives
Maintain a high level of customer satisfaction through effective communication and follow-up
Document and update customer records based on interactions
Collaborate with team members and other departments to resolve customer issues
Stay up-to-date with product knowledge and company policies to ensure accurate information is provided to customers
Benefits
Comprehensive healthcare plans
401(k) retirement savings plan with company match
Paid time off, including vacation, sick leave, and holidays
Employee discounts on Walmart products and services
Opportunities for career advancement and professional development
Supportive and inclusive remote work environment
Educational Qualifications
High school diploma or equivalent required
Bachelors degree preferred but not mandatory
Company Overview
Walmart is a global retail leader with a mission to save people money so they can live better. With over 11,000 stores in 27 countries, Walmart continues to grow its online presence, offering customers a convenient and efficient shopping experience. At Walmart Online, we are dedicated to providing exceptional service to our customers, and we are looking for passionate individuals to join our team and help us achieve this goal.
If you are a customer-focused individual with a passion for helping others and an interest in working remotely, we encourage you to apply for the Remote Customer Service Representative position with Walmart Online. Join us and be part of a team that values your contributions and supports your growth!
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