Remote- Customer Service Position ** READ CAREFULLY BEFORE APPLYING **
The Recorded Interview is required and must be completed to be considered for this role. The link will be emailed to you after you submit your application-check your spam folder.
This is a great opportunity for individuals who enjoy interacting with customers and providing top-notch service. If you are passionate about customer service and have the necessary skills and experience, we would love to hear from you. Training will be provided. Apply now!
• This position is 1099 and we do not provide equipment so you must have the following;
• Desktop PC / Laptop (either or, no tablet or Chromebook)
• 1 monitor required
• Keyboard and Mouse (if using a laptop)
• Wired Internet Connection (ethernet cable connected to router)
• USB headset
• A quiet place to work
Responsibilities:
– Provide exceptional customer service to clients via phone, email, and chat
– Respond to customer inquiries and resolve issues in a timely and professional manner
– Conduct inbound calls to follow up on customer requests or provide additional information
– Maintain accurate and detailed records of customer interactions and transactions
– Collaborate with internal teams to address customer needs and ensure customer satisfaction
– Stay up-to-date on product knowledge and company policies to effectively assist customers
Qualifications:
– 1 year of previous experience in a customer service role is required
– Strong communication skills, both verbal and written
– Excellent problem-solving abilities and attention to detail
– Ability to multitask and prioritize tasks in a fast-paced environment
– Proficient in using CRM software and other relevant tools
– Ability to analyze customer needs and provide appropriate solutions
Experience level:
• Top Performing Service Partners for this program demonstrate patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations. They also possess the ability to provide knowledgeable, friendly, and eloquent customer service while working with clients to identify the best solution.
Job Type: Contract
Pay: $10.00 – $17.00 per hour
Expected hours: 25 per week
Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Professional development assistance
• Referral program
• Vision insurance
• Work from home
Shift:
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
Work Location: Remote
