Job Description
• Deliver the highest level of customer service experience
• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
Additional Skills & Qualifications
• Must be able to provide your own computer/laptop with working camera for the first 3 weeks of training.
• After, customer service at a high level, and call center is preferred but they are open to a professional retail/food service background
• High level food service/retail background required.
• Must have high speed reliable Internet (35mbps Download speed or better)
• Must score at least 70 on Internet Basics Assessment
• Must not have any requested time off including Doctor Appointments during the 3 weeks of training.
• Must be able to troubleshoot issues they face with… equipment while working from home (Internet Familiarization Assessment required
