Job Overview
We are seeking a dedicated Customer Experience Specialist to join our esteemed team in a rewarding 6-month contract-to-hire position. Following an initial 3 weeks of comprehensive on-site training in Tampa, Florida, you will enjoy the flexibility of remote work…
Key Responsibilities
• Onboard new customers and respond to account inquiries with professionalism and a welcoming demeanor.
• Ensure seamless communication across various departments to enhance the overall customer experience.
• Address billing inquiries and manage tasks efficiently through our ticketing system.
• Exhibit exceptional care and urgency, exemplifying our unwavering commitment to customer satisfaction.
Required Skills
• Strong customer service orientation and the ability to communicate effectively with both customers and internal teams.
• Proficiency in managing billing inquiries and familiarity with ticketing systems.
• Bilingual in Spanish is advantageous.
Qualifications
• A minimum of 2 years of experience in customer service.
• Prior experience in Fiber/Wireless/Voice Internet Service Provider support is preferred.
• High School Diploma or GED is required.
Career Growth Opportunities
This role offers a unique chance for professional growth within a dynamic, customer-centric team that values dedication and innovation.
Company Culture And Values
Join a reputable organization committed to customer satisfaction and fostering a collaborative work environment that prioritizes employee development and diversity.
Compensation And Benefits
• Competitive pay at $20/hr.
• Opportunities for advancement within a team that is focused on excellence in customer service.
Employment Type: Full-Time
