The House of Mercier is excited to announce an opportunity for Remote Customer Support Representatives, offering a fantastic chance to join our team without the need for prior experience. This role allows you to work from the comfort of your own home while being part of a dynamic and supportive environment. As a Customer Support Representative, you will play a crucial role in assisting our valued customers with their inquiries and needs. Your responsibilities will include providing information, resolving issues, and ensuring a remarkable customer experience. If you’re enthusiastic, ready to learn, and passionate about providing excellent service, we would love to hear from you!
Responsibilities
• Provide friendly and effective customer support through various channels such as phone, email, and chat
• Answer customer inquiries related to products, order status, and general support
• Assist in resolving customer complaints and issues, ensuring satisfaction
• Process customer orders accurately and maintain records of interactions
• Learn about our products and services to effectively assist customers
• Collaborate with team members to improve customer service processes
• Build positive relationships with customers through excellent communication and engagement
Requirements
• No previous customer service experience is required; we welcome entry-level candidates
• Strong verbal and written communication skills are essential
• A positive attitude and a willingness to learn are crucial for success in this role
• Ability to work independently and manage time effectively in a remote setting
• Basic computer skills and familiarity with common software tools
• Enthusiasm for providing exceptional customer service and satisfaction
• A passion for luxury products is a plus, but not required
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks
