Job Summary
Delta Airlines is excited to announce Remote Delta [Live Chat Agent] Jobs with a flexible schedule! This is a full-time position offering a competitive salary of $18 – $22 per hour, based on experience. Join our team from the comfort of your home while contributing to a world-class airline known for its commitment to excellence. Enjoy benefits including health insurance, 401(k) matching, paid time off, and employee travel discounts.
Job Description
As a Remote Live Chat Agent for Delta Airlines, you will be the first point of contact for our customers seeking assistance through our live chat platform. Your primary responsibility will be to provide timely and accurate information, resolve customer inquiries, and offer solutions to enhance their travel experience. This role requires excellent communication skills, a friendly demeanor, and the ability to work independently in a remote environment.
Responsibilities
- Engage with customers through live chat to provide assistance with booking inquiries, flight status, and general travel information.
- Resolve customer issues and complaints with empathy and professionalism.
- Maintain a high level of knowledge about Delta Airlines services, policies, and procedures.
- Document customer interactions and follow up on outstanding issues as necessary.
- Collaborate with team members to enhance the overall customer experience.
- Meet performance metrics and goals set by the company.
Requirements
- High school diploma or equivalent; bachelors degree preferred.
- Proven experience in customer service, preferably in a live chat or call center environment.
- Excellent written communication skills and a strong customer-oriented approach.
- Ability to multitask and handle high volumes of inquiries effectively.
- Proficient in using computers and various software applications.
- Flexible availability, including evenings, weekends, and holidays.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Generous paid time off and holiday schedule.
- Employee travel discounts and perks.
- Training and development opportunities to advance your career.
Educational Qualifications
- High school diploma or GED required.
- Bachelors degree in a related field is a plus but not mandatory.
Company Overview
Delta Airlines is a world-class airline committed to providing exceptional service to our customers. With a focus on innovation, safety, and sustainability, we strive to create a positive impact on the communities we serve. As part of our team, you will play a vital role in enhancing the travel experience for millions of passengers around the globe. Join us in shaping the future of air travel!
If youre passionate about customer service and want to be part of a dynamic team, apply today for the Remote Delta [Live Chat Agent] position!
