**Job Opportunity Overview**
Are you committed to providing exceptional customer service? A dynamic team is seeking Remote Customer Service Representatives who are passionate about helping individuals navigate health insurance enrollment. If you thrive in a remote environment and want to make a meaningful impact, consider this opportunity…
• *Key Responsibilities**
• Manage inbound and outbound calls with a strong emphasis on customer satisfaction.
• Oversee customer accounts and provide necessary technical support.
• Accurately enter application data and respond to online inquiries via chat.
• Adhere to established procedures and adapt to updates and project changes.
• Showcase effective problem-solving skills along with time and task management.
• Participate in required self-study, training, and assessments while following communication protocols.
• *Requirements**
• Applicants must be at least 18 years old.
• Access to high-speed internet with a minimum of 35 mb/s, along with a dedicated, private workspace.
• A personal laptop or desktop computer is necessary for the training period.
• Commitment to full attendance during the initial 3-week training program.
• Successful completion of a background check and health screening.
• High-speed cable or fiber broadband internet with a hard-wired ethernet connection is essential (mobile and satellite internet is not compatible).
• *Essential Skills**
• Moderate to advanced computer skills and comfort with new technologies.
• Strong verbal and written communication abilities.
• Capability to work independently and stay self-motivated in a home setting.
• A professional demeanor and a strong drive for success.
• *What We Offer**
• Paid training and pathways for career advancement.
• Full-time, seasonal temp-to-permanent employment opportunities.
• Incentives based on performance and attendance.
• The flexibility of working from home.
• A supportive and collaborative team atmosphere.
• Benefits including a 401(k) match and Individual Coverage Health Reimbursement Arrangement (ICHRA).
• Paid time off (PTO).
• *Preferred Experience (not required)**
• Background in customer or technical support roles.
• Understanding of individual/group health insurance or the Affordable Care Act.
• Experience in a call center environment and familiarity with CRM systems.
• Spanish bilingual skills are appreciated but not mandatory.
If you are ready to be part of a team that values your contributions and supports your professional development, consider applying today and begin making a difference from the comfort of your home!
Employment Type: Full-Time
